Workshop 5: A Guide to Cultural Supervision to Support Aboriginal Staff in the SHS Sector

This interactive half-day workshop introduces participants to the foundations of cultural supervision and provides practical guidance for organisations seeking to better support Aboriginal staff working within the Specialist Homelessness Services (SHS) sector.

Aboriginal workers play a critical role in supporting clients experiencing homelessness, family violence, intergenerational trauma and complex social issues. Alongside this work, Aboriginal staff often carry significant cultural responsibilities, community expectations and emotional labour — commonly referred to as cultural load. Without appropriate cultural supervision structures, this can lead to burnout, vicarious trauma, and workforce attrition.

This workshop draws on the development and implementation of Homelessness NSW Cultural Supervision Framework and provides a practical, step-by-step guide to establishing culturally safe supervision models in Specialist Homelessness Service across NSW.

Participants will gain:
• A clear understanding of cultural supervision and how it differs from clinical and line management supervision
• Insight into cultural load, vicarious trauma and workforce wellbeing for Aboriginal staff
• Practical strategies for creating culturally safe workplaces
• Guidance on sourcing and engaging cultural supervisors
• A step-by-step overview of how to implement and embed cultural supervision models within organisations
• Tools to support policy development, governance and long-term sustainability.

The workshop will be delivered using a culturally informed facilitation style that encourages reflection, discussion and shared learning.

Presenters

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Monique Wiseman is a proud Aboriginal woman with more than 20 years’ experience working across the homelessness and community services sector. Throughout her career, Monique has been a strong advocate for culturally safe service delivery, workforce wellbeing, and the development of Aboriginal-led practice frameworks within mainstream and Aboriginal Community Controlled Organisations.

Monique has established and led the development of cultural and operational framework for various organisations across NSW, guiding the service from initial concept through to implementation, growth and sector engagement. Her work has focused on embedding culturally grounded practice, strengthening Aboriginal workforce capability, and supporting organisations to better understand the cultural load carried by Aboriginal staff working in frontline roles.

Monique is passionate about creating safe, supported and sustainable workplaces for Aboriginal staff and has been instrumental in developing practical cultural supervision models tailored to the SHS sector. Monique has also established successful partnership in the Ally Sector to better support and retain Aboriginal Staff within Mainstream Organisations.