Krystal Donovan is a proud First Nations woman and the First Nations Ambassador at New Horizons, based in Coffs Harbour. With deep connections to community and culture, Krystal is committed to ensuring Aboriginal and Torres Strait Islander voices are heard, respected, and embedded in service design and delivery.

In her role as service delivery manager, Krystal champions culturally safe, community-led responses to homelessness, housing insecurity, and social disadvantage. She works alongside local communities, service providers, and government partners to strengthen trust, improve access to supports, and ensure responses reflect cultural knowledge and local realities.

Krystal brings extensive experience in frontline service delivery and community engagement across the Mid North Coast. She is widely respected for her relationship-building approach and her ability to bridge systems, helping services respond more effectively to the needs of Aboriginal people experiencing homelessness, crisis, and displacement.

Her work emphasises listening first, honouring culture, and building solutions with community, not for community. Krystal is passionate about place-based responses and strengthening partnerships that support safety, dignity, and long-term stability for Aboriginal people and families.