Charmaine Jones is the Project Manager of the Justice and Equity Centre’s lived experience advocacy program. Her work centres on empowering individuals who have experienced homelessness, social housing, and mental health systems to become influential voices in the policy development and decision-making processes within government. With over 20 years of experience in the community sector, Charmaine has worked extensively in the housing and homelessness fields. She has completed a tenure as a Ministerial appointee on the Rental Bond Board and has served as the Chair of the NSW Tenants Union. As an adult educator, she is committed to helping marginalised communities find sustainable solutions to the challenges they face and a firm believer in the value of the voices of lived experience in shaping more responsive and effective services.