Victoria Baird is a leading Impact Measurement & Evaluation Specialist whose work has shaped the way evidence is used to drive service improvement and systems change at Mission Australia. As a key architect and co-lead of the innovative “Evidence to Action” process, Victoria has championed a collaborative approach, working closely with frontline practitioners and service managers to ensure that evidence is not just collected but meaningfully embedded into practice. This initiative has empowered teams across Mission Australia to reflect on data, identify actionable changes, and improve outcomes for people accessing services.

Victoria’s expertise lies in translating complex data into practical insights, fostering a culture of curiosity and continuous learning, and supporting services to embed cycles of reflection and action into everyday practice. She has played a pivotal role in the rollout of Mission Australia’s organisation-wide impact measurement process, integrating survey functionality into the organisation’s client record management system and co-developing PowerBI dashboards, making data more accessible and actionable for practitioners. Victoria also developed Mission Australia’s Monitoring, Evaluation and Learning Framework for Homelessness and Stable Housing Support Services.

With a background spanning service delivery and evaluation roles at The Benevolent Society, Save the Children Australia (now 54 Reasons), the Bolivian Red Cross, and international development organisations, Victoria brings a global perspective and a deep commitment to social justice. She is passionate about using evidence to inform practice and is dedicated to building collaborative relationships to create lasting, positive change.